Terugbetalingsbeleid

Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, with all labels attached, and in its original packaging. You will also need your receipt or proof of purchase.

You lose your right of withdrawal once you open the product packaging or use or consume the product. We therefore recommend that you do not open the packaging containing the Products and that you handle it with care.

To start a return, please contact us at hello@bodhidrinks.com. Please note that returns must be sent to the following address:

Zorgbedrijf Balans
Albrecht Rodenbachstraat 20, bus 1
3500 Hasselt
Belgium

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at hello@bodhidrinks.com.

Damages and issues

Please inspect your order upon delivery and contact us immediately if an item is defective or damaged, or if you have received the wrong item. This allows us to assess the issue and resolve it for you as quickly as possible.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods such as food products and customised products such as special orders or personalised items. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to receive the item you want is to return the item you currently have and, once your return has been accepted, place a separate order for the new item.

EU 14-day right of withdrawal

Notwithstanding the above, if your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a reason. As stated above, your item must be in the same condition in which you received it: unused, with all labels attached, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card provider to process and credit the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@bodhidrinks.com.

The direct costs of returning the Products are your responsibility.